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- Customer Portal
- Chat & Co-Browse
- RightNow Analytics
- Feedback/Surveys
- Site Configuration Admin
- Application Appearance
- Staff Management
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Configure agent workflows - Create and manage profiles |
| Site Configuration and Administration | - Search priority and keywords - System settings and configuration - Passport configurations - Message templates and variables |
| Application Appearance | - Create and implement Workspaces - Configure Customizable Menus - Create Navigation Sets - Design Agent Interfaces |
| Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
