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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Master Data and Configuration | - System Configuration
|
| Reporting and Analytics | - Service Reporting
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Integration and Communication | - Communication Channels
|
| Service Processes | - Ticket and Case Management
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What is the difference between a business user and employee? Note: There are 2 correct answers to this question.
- A. Business users can be assigned access right and business roles: employees cannot
- B. Business users can be created using the data migration template: employee cannot
- C. Employee need to be assigned directly to the organizational structure; business users must not
- D. Employee can be assigned access rights and business roles; business user cannot
Correct Answer: A,C 🗳️
In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
- A. Installed base
- B. Registered product
- C. Contract
- D. Customer
Correct Answer: A,C,D 🗳️
What is the correct sequence of steps for the process when creating tickets?
- A. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates - B. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates - C. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation - D. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
Correct Answer: A 🗳️
You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.
- A. Change the data source
- B. Add key figures and characteristics
- C. Assign the report to a work center
- D. Create a report view in a web browser
Correct Answer: A,C 🗳️
Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?
- A. Campaign
- B. Customer
- C. Ticket
- D. Lead
Correct Answer: B,D 🗳️
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