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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

A) Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
B) Allow guest users to tag displayed articles with relevant topics on a public page.
C) Manually add one or more topics to each article within Workspaces.
D) Select the appropriate topics on the Knowledge tab within Lightning Experience.

2. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A) Customer Service template does not allow downloading documents out-of-the-box.
B) Customer Community Plus license does not allow access to custom objects.
C) Customer Service template does not allow record pages for custom objects out-of-the-box.
D) Customer Community Plus license allows only up to 2 million users per org.

3. Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

A) Enable Digital Experiences.
B) Configure the default login.
C) Enable Search EngineOptimization (SEO).
D) Update organization-wide settings.

4. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?

A) Site User Visibility
B) Guest User Visibility
C) None
D) Portal User Visibility

5. Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support itsvarious lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers

A) Industry-specific templates as well as Lightning Bolt solutions areavailable today.
B) InsuranceAgent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
C) Industry-specific templates are available today but not Lightning Bolt solutions.
D) Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Solutions: