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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Resend the invite.
C) Tell John to be patient and wait for the email to arrive.
D) Reset John's password and let him know the password to log in with.
E) Submit a ticket to Genesys Cloud support.

2. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a different network segment that has access to your company intranet.
C) It should be connected to a network segment that has outbound access to the public Internet.

3. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Other participants must also click on the Open video call icon.
B) All participants, except the initiator, must click on the Join button in the chat view.
C) Participants automatically placed in the video chat when clicking on the chat room.
D) All participants must click on the Join button in the video chat view.

4. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

5. What additional functionality does Communicate brings to Genesys Cloud?

A) Directory capabilities, such as advanced search, profiles, and keyword searching.
B) Call center features such as ACD and scripting.
C) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D) Knowledge base features, such as FAQs and Communities.

Solutions: