How to Register For Exam MB-230: Microsoft Dynamics 365 Customer Service?
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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How to book the MB-230: Microsoft Dynamics 365 Customer Service Exam
These are following steps for registering the MB-230: Microsoft Dynamics 365 Customer Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-230: Microsoft Dynamics 365 Customer Service
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
| Manage cases and knowledge | - Case management
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
| Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Implement omnichannel for customer service | - Omnichannel setup
|
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