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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Admins create a few standard channels with channel prefixes to establish best practices.
B) Allow users to create and customize their own channels so they have a unique user experience.
C) Organic channel creation is authentic and reflects the way work is done.
D) Best practice is for admins to create all project channels for users so there is consistency across departments.

2. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #help
B) #security
C) #hello
D) #search-first

3. You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?

A) Slack's analytics Web APIs
B) Org-level analytics dashboard
C) Member analytics dashboard
D) SCIM analytics dashboard

4. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

5. Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?

A) Communications lead
B) Executive sponsor
C) Slack admin
D) Product owner

Solutions: