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HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. What advantage do HP Imaging and Application Services offer customers?
A) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
B) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
C) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
D) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
2. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
A) Defective Media Retention
B) Proactive Insights
C) Hardware Support Onsite
D) Custom System Setting Services
3. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
A) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
B) Delivery of the hardware must be scheduled within 30 days after the service is sold
C) The Partner must complete the registration process by using the hyperlink sent in an email
D) Registration must be performed within 10 days from the day the service is sold
4. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
A) What does the company's roadmap for growth over the next ten years look like?
B) What percentage of your budget is allocated to new hardware acquisition?
C) Do you currently have a security strategy in place for your PCs and other devices?
D) How do you decide when to acquire or retire the company's personal systems?
E) How much employee productivity is lost to device downtime due to failure or damage?
F) How do you deal with hardware support when employees are working remotely?
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: E,F |




