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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Connectivity | 25% | - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
| Topic 2: Configuration & Administration | 20% | - User, agent and extension management - Roles and permissions - Schedule server and automation tasks - System parameters and settings |
| Topic 3: Installation & Deployment | 25% | - License activation and setup - Post-installation validation - Prerequisites and compatibility - Server installation and configuration |
| Topic 4: Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Log analysis and monitoring - Upgrades and updates - Common issues and resolution |
| Topic 5: ACCCM Architecture & Components | 20% | - Database and licensing - System overview and functionality - Server components and services - Web interface and navigation |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?
- A. Quick Search
- B. User/agent action bar
- C. Main details area
- D. Organization Chart action bar
Correct Answer: B 🗳️
What arc three advantages of the Audit Server? (Choose three.)
- A. the ability to rollback the CM administration
- B. unlimited database entries
- C. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
- D. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
- E. auditing to a single field level
- F. the ability to schedule delayed saves during maintenance hours
Correct Answer: A,B,E 🗳️
You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
- A. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
- B. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
- C. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
- D. Verify that the user has permission to accessACCCM.
Correct Answer: B 🗳️
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?
- A. Voice Portal Postgres Database
- B. Voice Portal Configuration Database
- C. Microsoft MVC
- D. Voice Portal Connector
Correct Answer: B 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database can only be installed on a dedicated server.
- B. The ACCCM database canonly be installed co-resident with the application server.
- C. The ACCCM database can be co-resident with the application server.
- D. The ACCCM database can beinstalledon a dedicated server.
Correct Answer: C,D 🗳️
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