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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 2: Integration | 8% - 12% | - System Connectivity
|
| Topic 3: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 4: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 5: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 6: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 7: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 8: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 9: Business Rules and Automation | 8% - 12% | - Automation Features
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.
- A. Use a workflow
- B. Use a checklist
- C. Use a business rule
- D. Use a filter
Correct Answer: D 🗳️
How Do I notify a technician that he has received a new job? Choose Two correct answers.
- A. I cannot notify my technician automatically with SAP FSM.
- B. I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
- C. I can change a company setting which enables Device Notifications
Correct Answer: B,C 🗳️
What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
- A. Select a template
- B. Select whether it is mandatory
- C. Select a record form the linked object
- D. Select a linked object
Correct Answer: B 🗳️
Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
- A. Master Data
- B. Smart forms and Feedback
- C. Administration
- D. Planning and Dispatching
Correct Answer: B 🗳️
Which customizations are possible with the screen configuration feature? Choose Three correct answers.
- A. Can be used for field validation expressions
- B. Able to display custom translations
- C. Used to display, hide, sort and group fields.
- D. Can only be defined for mobile screens
- E. Can define colour coding
Correct Answer: A,C,E 🗳️
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