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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement is true about replacing system boards?

A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
C) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

2. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) serial number
B) product name
C) SKU number
D) model key

3. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
B) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
C) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.
D) E is for everyone specifying that this communication is available to the general public and end users.

4. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The system memory can become corrupt requiring replacement of the memory.
B) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
C) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
D) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.

5. What is a Stock Keeping Unit (SKU)?

A) the identification code to track what is available to sell
B) a number that identifies the entire preconfigured package as purchased by a customer
C) a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
D) a number that identifies a unit with all the options added but does not include service warranty or software

Solutions: