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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

A) 'Service integration and management' creates a separate value stream for each supplier
B) Service integration and management' is independent of the organization's value streams
C) 'Service integration and management' manages multiple suppliers in a single value stream
D) Service integration and management' cannot be used in an organization that uses value streams

2. An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

A) Delegate to the vendor testing of the terminals and the card payment system
B) Focus testing solely on user experience and delegate it to operational teams
C) Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
D) Include user experience and perception in the scope of testing and involve multiple teams

3. When verifying that an incident has been resolved, which is an example of value as perceived by a user?

A) A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
B) A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
C) An incident resolved within the target SLA time, enabling efficient use of service desk resources
D) An accurate and complete incident record, enabling subsequent trend analysis of incidents

4. Which is a reason why an organization should create competency profiles for each role?

A) To ensure that technical skills are included in each profile
B) To plan to fill all the mandatory ITIL roles
C) To ensure that IT specialists have pi-shaped skill profiles
D) To plan the professional development of team members

5. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A) Continuous delivery
B) Continuous integration
C) Continuous deployment
D) Change enablement

Solutions: