Who should take the ITILF exam
The ITIL Foundation ITILF Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Exin ITIL Foundation. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The ITIL Foundation ITILF Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the ITIL Foundation ITILF Exam then he should take this exam.
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Certification Path
There no prerequisite for this exam.
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BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 10% | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| ITIL Guiding Principles | 15% | - Think and work holistically - Progress iteratively with feedback - Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Focus on value - Start where you are |
| ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
| Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
| Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| ITIL Management Practices | 25% | - General management practices - Service management practices - Technical management practices |




