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- ITIL Service Cycle
- IT Service Management as a practice
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What is the duration of the ITILF Exam
- Number of Questions: 40
- Format: Multiple choices, multiple answers
- Length of Examination: 60 minutes
- Passing Score: 65%
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BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 25% | - Service management practices - General management practices - Technical management practices |
| Service Value Chain | 15% | - How value chain activities interact - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
| Four Dimensions of Service Management | 10% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
| ITIL Guiding Principles | 15% | - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Start where you are - Progress iteratively with feedback - Optimize and automate - Think and work holistically |




