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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Which transaction in SAP triggers the cost of work by an external supplier?

A) Booking the supplier invoice.
B) Vendor item quantity update.
C) Setting the value to the Purchase Order.
D) Goods Receipt of the Purchase Order.

2. Who approves free of charge services included in the Care Contract?

A) Depending on NSN policy regarding discounts the person may vary.
B) Care Program Manager.
C) Head of CT after consulting Sales Director.
D) Sales Director.

3. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) SW fault management for customization, impact analysis and 3rd party application support.
B) Previous + remote emergency support.
C) Help Desk for customization, SW fault management for customization, and impact analysis.
D) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.

4. What needs to be done if a 3rd Party Service Contract is due to expire?

A) Care Program Manger should inform Product Line.
B) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
C) The Care Program Manager should inform the Service Engagement Manager.
D) Care Program Manager should inform the Customer to renew the contract directly with the supplier.

5. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) The Care Program Manager supported by the CT Head.
B) Multiple roles working in the Care Organization supported by the Care Program Manager.
C) The Care Program Manager supported by the F&C Controller.
D) Care Program Coordinator if assigned, otherwise Care Program Manager.

Solutions: