Latest Apr 05, 2022 Real C_C4H510_04 Exam Dumps Questions Valid C_C4H510_04 Dumps PDF
SAP C_C4H510_04 Exam Dumps - PDF Questions and Testing Engine
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 30
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Credit limit check
- B. Delivery block
- C. Sales support block
- D. Prospect
Answer: D
NEW QUESTION 31
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Knowledge base integration
- C. Social channel setup
- D. Service Level Agreement
Answer: A
NEW QUESTION 32
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Custom reports
- C. Standard reports
- D. Interactive dashboards
- E. Inner join data sources
Answer: A,B,C
NEW QUESTION 33
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Maintenance category
- B. Cause category
- C. Incident category
- D. Process category
- E. Warranty category
Answer: B,C,D
NEW QUESTION 34
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Priority
- B. Document types
- C. Service category
- D. Maintenance plan
Answer: C
NEW QUESTION 35
You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The question related to SLAs must be activated in project scoping.
- D. The determination rules have been configured, but not activated.
Answer: C,D
NEW QUESTION 36
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. A customer needs to be assigned.
- C. A service contract is active.
- D. At least one service object needs to be assigned.
Answer: B,D
NEW QUESTION 37
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
- A. Knowledge base integration
- B. Social channel setup
- C. SLA
- D. Work distribution
Answer: A
NEW QUESTION 38
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Activity planner
- C. Maintenance plan
- D. Ticket routing rules
Answer: C
NEW QUESTION 39
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Territory
- B. Skills
- C. Measurement and reading
- D. Service organization
Answer: A,D
NEW QUESTION 40
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. The number of available standard reports is reduced.
- C. The Measurements feature is activated.
- D. Warranty management is available in service tickets.
Answer: A
NEW QUESTION 41
Which key user tool allows you to change field properties on the SAP Service Cloud UI?
- A. Adaptation
- B. Mashup
- C. Code list restriction
- D. Workflow rules
Answer: A
NEW QUESTION 42
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, fixed
- B. Absolute, counter-based
- C. One time, time and counter-based
- D. One time - no condition, time and counter-based
Answer: C
NEW QUESTION 43
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 44
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category distribution
- B. Employee work distribution
- C. Territory work distribution
- D. Organizational work distribution
- E. Account work distribution
Answer: A,C,D
NEW QUESTION 45
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. A customer needs to be assigned.
- C. A service contract is active.
- D. At least one service object needs to be assigned.
Answer: B,D
NEW QUESTION 46
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
- A. Set up a multi-step approval process.
- B. Push the incident to SAP Service Cloud support.
- C. Start processing.
- D. Change the priority to escalated.
Answer: C
NEW QUESTION 47
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Customer
- C. Contract
- D. Product
Answer: B,D
NEW QUESTION 48
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Service level of incoming tickets
- B. Status
- C. Ticket due date
- D. Service category
Answer: A,C
NEW QUESTION 49
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
- A. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
- B. You can add custom fields in data sources and reports.
- C. With the Dashboard Designer, KPIs can be joined to a new data source.
- D. You can create new custom reports based on join data sources.
Answer: A,B
NEW QUESTION 50
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Service warranty
- B. Installed base
- C. Registered product
- D. Service contract
Answer: C
NEW QUESTION 51
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