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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Key features and capabilities - Core architecture and components - Supported deployment models |
| Topic 2: Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Performance optimization and capacity planning - Interoperability with third-party applications |
| Topic 3: Solution Design Process | 21-25% | - Redundancy and high availability design - Scalability and sizing considerations - Requirements analysis |
| Topic 4: Elite Multichannel Integration & Design | 25-30% | - Multichannel routing and workflow design - Server and database architecture - Security and compliance design |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Ready Now Solutions
- B. Contact Center Bundles
- C. Proof of Concept
- D. Virtual Private Clouds
Correct Answer: A 🗳️
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Workforce Engagement
- B. IX™ Orchestration
- C. IX,H Workplace
- D. IX™ Contact Center
Correct Answer: C,D 🗳️
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Workspaces for Elite with POM Integration
- B. Best Service Routing
- C. Avaya Intelligent Customer Routing
- D. Afiniti Enterprise Behavioral Pairing
Correct Answer: D 🗳️
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Proactive Contact
- C. Avaya Aura® Elite Multichannel
- D. Avaya Control Manager
Correct Answer: C 🗳️
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. CC Solutions with ACCS Connectivity
- B. PSTN Network Connectivity
- C. MPLS VPN/Software Defined WAN Connectivity
- D. Analog Trunk Access Connectivity
Correct Answer: B,C 🗳️
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