Updated Designing Cisco Unified Contact Center Enterprise exam dumps
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Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Install and configure a CCE VXML Solution
- Use the UCCE tools to complete UCCE system installation
- Identify the components and operations of the Unified CCE solution
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
- Define how to support CCE and install CCE Outbound Option
Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.
Cisco 500-440 Exam Certification Details:
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Registration | PEARSON VUE |
| Exam Price | $300 USD |
| Exam Code | 500-440 UCCED |
| Duration | 75 minutes |
| Sample Questions | Cisco 500-440 Sample Questions |
| Number of Questions | 65-75 |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
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Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford
This book is a great guide for the candidates who are preparing for the Cisco 500-440 exam because it integrates the multiple components that help you learn a wide spectrum of business requirements. You will also get knowledge about application configuration, scripting, dial plans, reporting, IVR, and metrics using the UCCE systems. The candidates who prepare for the Cisco test using this edition will get great help in understanding the Cisco Contact Center Product portfolio and the clustered deployment model. Thus, this book can ultimately aid you in designing, implementing, and delivering the CM/IP and IVR solutions and allow you to effectively maintain UCCE deployments. Moreover, the candidates who already have knowledge of Cisco master the best practices for the call flow scripting and other mandatory topics covered in the actual exam including:
- Troubleshooting UCCE systems;
- Understanding UCCE processes and nodes to build a clean system startup sequence.
- Standardized examples to eliminate errors and downtime;
- Resources to deploy and operate the UCCE systems;
- Insights covering hosted and enterprise versions of UCCE;
- Step-by-Step information of actual configurations;
- Reliable and efficient UCCE solutions;
- Coverage and monitoring of UCCE systems;
In other words, this book not only talks about the effective maintenance and deployment of UCCE solution but also inform you how to manage the UCCE databases and deliver the effective IVR solutions. You will also be able to identify the best practice for troubleshooting and mastering the Cisco Diagnostic tools after reading this book. It is a complete guide for you to prepare for the Cisco 500-440 exam. Just grab this edition from Amazon and be ready to ace the official test and achieve the Cisco UCCE Specialist certification.
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features and Functionality of the Cisco Unified CCE Solution | 23% | - Role of Cisco Unified Customer Voice Portal (CVP) - Role of Cisco Unified Communications Manager - High priority traffic in Cisco Unified ICM - Security methods and impact on capacity - Precision routing methods - Role of voice gateways and SIP proxy - Cisco Unified Mobile Agent role - Role of congestion control - Cisco Outbound Option - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of CTI in Cisco Unified CCE |
| Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Cisco Finesse features and third-party gadgets - Design for administrative workstations in geographically separated data centers - Whisper Announcement functionality and call flow - Agent target rules and impact on CCE solution - Call type usage within Cisco Unified ICM - Courtesy Call back functionality and call flow - Impact of re-qualify call node in Cisco Unified ICM script - Cisco Finesse workflow - Post Call Survey functionality and call flow - Cisco Unified Border Element and SIP proxy functionality |
| Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - CUCM redundancy options for centralized deployment - Impact of multiline automatic call distributor in CCE - CUCM originated calls to CVP - Maintaining end-to-end reporting for transferred calls - CUCM requirements for Unified Mobile Agent - Cluster over the WAN considerations for CUCM - CUCM options for transfer calls involving SIP trunks |
| Network Design Considerations for Cisco Unified CCE | 19% | - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Cisco Finesse failover scenarios - Network requirements for Unified ICM visible/private connections - Basic deployment models (single-site, multisite centralized, multisite distributed) - Failure scenarios with geographically separated deployments - Test Other Side method in Unified ICM - High-availability options of CCE components - Network requirements for Clustering over the WAN (CoW) - Quality of service usage within CCE |
| Virtualization Environment for Contact Center Resources and CCE Components | 11% | - Design considerations for Cisco Unified CCE on UCS C-Series - NIC configuration considerations in virtualization - Cisco Unified Computing System B-Series interconnect and uplink - VMware supported features - Design considerations for upstream IP switches |
| Sizing Process for Contact Center Resources and CCE Components | 13% | - Sizing inputs (agent talk time, queue time, wrap-up time) - Sizing considerations for SIP proxy methods - Erlang calculations in sizing - Packaged CCE capacity considerations - Factors for sizing Unified CCE components and bandwidth |




