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Facebook Certified Community Manager Sample Questions:

1. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Delete the post immediately and message involved members.
B) Remove comments from unreliable sources on the post.
C) Post a link to the group rules that are relevant to this topic.
D) Remove and block members who violated the guidelines.

2. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
B) Create a team page for official communications and encourage the admin team to use their personal profiles.
C) Highlight the leadership team with photos, announcements and by tagging them regularly.
D) Create an admin team profile for all team members to use when they make an official team action.

3. A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A) Link to the new community and encourage people to join it
B) Remove the members who are joining the new community
C) Continue to focus on the original community
D) Create a post that discourages members from joining the new community

4. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Treat the celebrity according to the policy of the group
B) Decline the post with feedback to educate the celebrity on the group policy
C) Approve the post and close commenting to prevent political discussion
D) Adjust the rules to allow political content and generate more group engagement
E) Approve the post with a warning to the celebrity

5. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Create content encouraging offline gatherings, with graphics of local landmarks.
B) Organize a week-long online summit to focus on helping overcome isolation.
C) Host an online meeting room for members that remains open 24/7.
D) Publish a post asking members to provide their address in the comments.

Solutions: