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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Which one of the following is an objective of release and deployment management?
A) To define and agree release and deployment plans with customers and stakeholders
B) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
C) To standardize methods and procedures used for efficient and prompt handling of all changes
D) To ensure that the overall business risk of change is optimized
2. Which of the following is the best definition of IT service management?
A) An internal service provider that is embedded within a business unit
B) A complete set of all the documentation required to deliver world class services to customers
C) Technical implementation of supporting IT infrastructure components
D) The implementation and management of quality IT services that meet business needs
3. What are the three service provider business models?
A) Internal service provider, outsourced 3rd party and off-shore party
B) Internal service provider, external service provider, outsourced 3rd party
C) Internal service operations provider, external service operations provider, shared service unit
D) Internal service provider, external service provider, shared service unit
4. Which process is responsible for managing relationships with vendors?
A) Supplier management
B) Service portfolio management
C) Change management
D) Continual service improvement
5. Which role is accountable for the operational management of a process?
A) Change manager
B) Service manager
C) Process manager
D) Process practitioner
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |




