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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - Hardware and software requirements - System architecture and server roles |
| Maintenance & Troubleshooting | 15% | - Upgrades and patches - Common issues and resolution - Performance tuning - System logs and alarms |
| Administration & Reporting | 15% | - Historical reporting and statistics - Backup and restore procedures - Real-time monitoring - System administration tools |
| Call Routing & Management | 25% | - Agent configuration and login - Vector Directory Numbers (VDNs) - Vector commands and scripting - Skill-based routing |
| Installation & Configuration | 25% | - Database configuration - Integration with Meridian 1/CS1000 - License management - Server installation and setup |




