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Oracle 1Z1-1071 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Backend Integration and Channels | 15% | - Custom components development - Supported channels and deployment - Identity and service integration - Multilingual support |
| Topic 2: Conversation Design | 15% | - Error handling and out-of-order messages - Conversation flow and personality - Validation loop avoidance |
| Topic 3: Oracle Digital Assistant Essentials | 20% | - Skills and Digital Assistant overview - Provisioning and setup - Architecture and core components |
| Topic 4: Dialog Flow Implementation | 25% | - System and visual components - Dialog flow navigation - Entity resolution - FreeMarker template operations |
| Topic 5: Conversational AI, Intents and Entities | 25% | - Training and testing models - NLP concepts and intent design - Composite bag entities - Entity creation and usage |
Oracle Cloud Platform Data Management 2019 Associate Sample Questions:
You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?
- A. System
- B. Applications
- C. Users
- D. Agent Integrations
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
You have been asked to make recommendations to a customer on the value of having a catalogue of test phrases that you can use for batch testing intents.
Which statement is the recommendation you would NOT make?
- A. Batch testing allows you to confirm that any changes you make to the intent utterances do not inadvertently change other intent resolutions.
- B. Batch testing allows you to test every combination of conversation through your dialog flow.
- C. Batch testing allows you to have a baseline of phrases to test against, so you can demonstrate whether your skill is resolving intents more accurately over time.
- D. Having a baseline test allows you to determine whether your intent resolution is still functioning within expected limits given any updates to your service.
Correct Answer: D 🗳️
For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.
- A. In the skill settings, switch the Skill Conversation logging option to "On".
- B. Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.
- C. This is controlled from Service Cloud and has to be turned on by setting a custom property.
- D. Set the "convHistory" variable in the System.Agentinitiation component.
Correct Answer: B 🗳️
What is the error message ''Your session appears to be in an infinite loop'' usually caused by?
- A. a problem with a custom component that is referenced in your dialog flow
- B. a problem with the Digital Assistant tenant
- C. a missing keepTurn = true entry in the dialog flow
- D. a component in a dialog flow state that references a variable that has a value set while the dialog flow state continues to transition
Correct Answer: C 🗳️
At the end of its execution, a custom component processes the following lines of code, with the conversation variable being the reference to the custom component SDK.
conversation.reply("HelloWorld* ); conversation. keepTurn (true) ; done () ; Which statement correctly describes what this code does?
- A. The code prints "HelloWorld" as a message and triggers dialog flow navigation to the next state.
- B. The code prints the "HelloWorld" message in response to the next user message.
- C. The code prints "HelloWorld" as a message and waits for user input.
- D. The code triggers dialog flow navigation to a state, which has its name mapped to the current dialog flow state's HelloWorld action transition.
- E. The code prints "HelloWorld" multiple times until an infinite loop gets detected by the dialog flow engine.
Correct Answer: B 🗳️
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