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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Application and System Troubleshooting | - Application launch and compatibility issues - Console, logs, and diagnostic tools - Preference files and user environment troubleshooting |
| Security and Privacy | - Gatekeeper and malware protection - User privacy and account management - Firmware passwords and security settings |
| File System and Storage Management | - Disk Utility and disk troubleshooting - Time Machine backup and restore - FileVault 2 encryption |
| Hardware and Peripheral Troubleshooting | - External devices and peripherals - Mac hardware diagnostics - Power, startup, and performance issues |
| Network and Sharing | - iCloud and network services - File sharing and permissions - Network configuration and troubleshooting |
| OS X Installation and Configuration | - Installing OS X Mountain Lion - OS X Recovery and startup options - Configuring system settings and user accounts |
Apple OS X v10.8 Troubleshooting Sample Questions:
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
- A. Inactive (off)
- B. Inactive (hardware is missing)
- C. Active and connected
- D. Active but not connected
Correct Answer: D 🗳️
A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
- A. Startup from 05 X Recovery and choose the Get Help Online option.
- B. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
- C. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
- D. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
Correct Answer: A 🗳️
Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
- A. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
- B. Startup from OS X Recovery and choose the Unlock Disk option.
- C. Startup from OS X Recovery and open the Firmware Password utility.
- D. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
Correct Answer: A 🗳️
When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?
- A. The backups will be in a section labeled "Local Snapshots.
- B. The backup timestamp is the only indication.
- C. The local snapshot backup is badged with a home folder icon.
- D. Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
Correct Answer: D 🗳️
What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
- A. Verbose mode.
- B. Reset a password using an Apple I
- C. Safe Boot.
- D. EFI reset mode.
Correct Answer: B 🗳️
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