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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

A) Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
B) Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
C) Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.

2. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Customize Sales Cloud to mimic existing sales process.
B) Use In-App Guidance and invest in change management.
C) Sync an Excel file with Salesforce Connect.

3. A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?

A) Prototype
B) Deploy
C) Define

4. A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?

A) Desirability
B) Viability
C) Feasibility

5. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) User desirability, company viability, and deployment stability
B) Business ROI, data analytics, and customer engagement
C) Distribution channels, capabilities, and potential partners

Solutions: