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HP Selling HP Printing and Computing Services Sample Questions:

1. How do services help customers?

A) Services help customers maintain communications and trade with their customers and suppliers.
B) Services help employees be more productive and increase their value to the business.
C) Services help customers achieve their everyday business targets.
D) Services help customers configure business email on their cellular phones.

2. Which statement is true about HP Services for Business Customers?

A) Defective Media Retention service is available only for printers.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Post warranty service is ideal for customers that plan long periods of time between product replacements.
D) Travel and Accidental Damage Protection cannot be sold together.

3. What is the purpose of the HP Services portfolio?

A) to increase hardware refreshes in the business sector
B) to extend the life of Printing and Personal Systems
C) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
D) to increase the cost of total services

4. Which statement is true about selling services?

A) Consumers represent more than 85% of the total growth through 2014.
B) Consumers do not want to buy services because they are only interested in hardware.
C) Usage and Care services are less profitable than selling the hardware alone.
D) The Global Services market is not growing.

5. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, security, and warranty
B) ready to use, productive, enhanced customer experience, and peace of mind
C) configuration, deployment, usage, and care
D) sales, pre-sales, post-sales, and customer satisfaction

Solutions: