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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) predictive
B) preview
C) nailed-up
D) progressive
E) call-by-call

2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
B) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
C) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
D) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.

3. In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

A) Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
B) Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
C) Agent capacity on the Cisco Agent Desktop servers decreases.
D) Agent reporting capacity in WebView decreases.

4. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Maximum number of calls on each line must be set to two.
B) Agent ACD line can be a shared line.
C) Lines can be configured to forward calls to other lines on the phone.
D) Busy triggers on each line must be set to one.

5. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Call Router
B) Cisco Unified Contact Center Enterprise Administrative Server
C) Cisco Unified Contact Center Enterprise Logger
D) Cisco Unified Contact Center Enterprise NIC
E) Cisco Unified Contact Center Enterprise Peripheral Gateway

Solutions: