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HP HP2-B119 Exam Syllabus Topics:

HP Selling HP EMEA pMPS Sample Questions:

1. How can a customer obtain HP Web Jetadmin and HP Universal Print Driver?

A) by purchasing and installing a qualified HP device
B) by downloading them for free at hp.com
C) by purchasing them from a qualified channel partner
D) by purchasing them from the app store for the server operating system

2. Which statements best describe the HP Service Portal? (Select two.)

A) It is a website explaining the services available with HP pMPS.
B) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
C) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
D) It is a website for maintaining the remote monitoring software.
E) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.

3. How is the start date set for an HP pMPS contract?

A) Start dates are automated from HP EDP, and typically 30 days after the deal is set to "won" in the portal.
B) The partner enters a contract start date into HP EDP. After agreement on the contract start date with HP, service usually starts within 10 business days.
C) The HP service delivery team agrees on a contract start date with the customer directly and advises the partner through the service portal.
D) Contract start dates are the partner's responsibility, and actioned by sending an email to the HP local delivery.

4. What are HP Care Pack services?

A) teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
B) support packages that extend and enhance hardware and software service beyond the scope of the included warranty
C) bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

5. Which statements about commission or margin are true? (Select two.)

A) The commission on pMPSInside deals is always paid annually.
B) In an HP pMPSInside deal, the partner decides on the margin for both their services and supplies.
C) In an HP pMPS classic deal, the customer pays the commission directly to the partner.
D) In an HP pMPS classic deal, HP pays a commission to the partner up front.
E) In an HP pMPSInside deal, HP collects the commission from the customer and then pays it to the partner on a monthly basis.

Solutions: