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1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Answer Management
- Customer Portal
- Chat & Co-Browse
- Application Appearance
- Staff Management
- Feedback/Surveys
- RightNow Analytics
- Site Configuration Admin
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Oracle RightNow Cloud Service Fundamentals | - Platform Overview and Architecture - Core Components and Navigation |
| Topic 2: Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
| Topic 3: Configuration and Administration | - Configuration Settings and Customization - User Roles and Security Management |
| Topic 4: Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Topic 5: Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Topic 6: Incident and Service Management | - Workflow and Business Rules - Incident Lifecycle Management |
| Topic 7: Knowledge Management and Content Delivery | - Content Publishing and Maintenance - Knowledge Base Configuration |
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