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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three requirements can be implemented by using workspace rules?

A) Calling a CPM script
B) Triggering escalation mails to the manager after the escalation time is over
C) Prompting a customer care executive to dynamically open a guide
D) Calling an add-in
E) Dynamically setting the URL for browser control

2. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

3. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

4. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f4, f3, f5
B) f1, f2, f5, f3, f4
C) f2, f5, f3, f1, f4
D) f2, f5, f1, f3, f4
E) f5, f2, f3, f4, f1

5. What are the three different types of pull policy for queues?

A) Round Robin
B) Manual
C) First Due
D) Strict Priority
E) Advanced
F) Standard

Solutions: