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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to keep retrieval accurate as product documentation changes frequently. Which approach should the company implement?

A) Rebuild the search index.
B) Manually delete the stale data chunks.
C) Leave embedding unchanged even if content is updated.

2. Coral Cloud Resorts (CCR) uses Agentforce to assist customers with booking and service issues.
CCR wants to implement a triage process 50 that:
- High severity requests must be escalated to a human service rep.
- Lower severity requests should result in creating a support case for
the guest.
The requirement is to achieve the highest reliability and determinism in the response from the agent.
Which approach should an Agentforce Specialist recommend?

A) Use absolute keywords like "Always" and "Never" in Topic Instructions to enforce logic, such as
"Always escalate when severity is high" and "Never create a support case when severity is high".
B) Write the triage and routing logic in Topic Instructions using an IF, THEN, ELSE pattern:
"Escalate to human service rep if the request is considered severe, otherwise create support case".
C) Create a custom variable severityLevel populated by a Triage action. Add filters so the "Escalate to human service rep" action only runs when severityLevel = `High', and the "Create Support Case" action runs only when severityLevel != `High'.

3. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

4. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A) Predict most popular products from new product catalog.
B) Predict customer lifetime value of an account.
C) Predict customer sentiment toward a promotion message.

5. Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates. Which approach should the Agentforce Specialist implement?

A) Apply semantic embeddings with default metadata filters to achieve the desired result
B) Use the default retriever which automatically accounts for regency ranking.
C) Build a custom retriever in Einstein Studio with product line filters and regency ranking.

Solutions: