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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Topic 2: OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript |
| Topic 3: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
| Topic 4: FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs |
Salesforce Certified Omnistudio Consultant Sample Questions:
What is the purpose of Step elements in OmniScript?
- A. Allows the user to input data
- B. Groups elements that extract data
- C. Organizes the script into one or more pages
- D. Enables the use of repeatable blocks
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an account. Each step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits. Which two suggestions should the consultant propose to address this concern? Choose 2 answers
- A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
- B. Combine the DataRaptors into an Integration Procedure
- C. Add Limit filter in DataRaptor Extract
- D. Add Order By filter in DataRaptor Extract
Correct Answer: A,B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers
- A. Text Area
- B. Headline
- C. Radio Group
- D. Email
- E. Range
Correct Answer: C,D,E 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Coral Cloud Retail Stores Inc. is planning a new digital engagement project. Its IT policy requires using platform-native features that receive automatic updates with Salesforce seasonal releases to minimize manual maintenance. Which OmniStudio runtime environment should an OmniStudio Consultant recommend to meet this requirement?
- A. The OmniStudio Managed Package, because it provides the latest features.
- B. A custom-built runtime environment using unlocked packages.
- C. The Standard OmniStudio runtime, because its updates are part of Salesforce releases.
- D. The OmniStudio Managed Package with an automated installation script.
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
- Approve
- Print for Review
- Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Multiple FlexCards with single action
- B. Salesforce list view with custom buttons/links
- C. OmnlScript with multiple Step elements
- D. Single FlexCard with multiple actions
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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