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Salesforce Certified Omnistudio Consultant Sample Questions:

1. what can a DataRaptor Extract do?

A) Extract data from a spreadsheet
B) Create data in multiple related objects
C) Load data from external sources
D) Retrieve data from multiple related objects

2. A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than
18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase" and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message.
Which two Omniscript components should the using to meet this validation requirement?
Choose 2 answers

A) Messaging
B) Calculation
C) Formula
D) Alert

3. A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?

A) Radio, TypeAhead, and Telephone
B) Select, TypeAhead, and Number
C) Checkbox, Geolocation, and Number
D) Multi-Select. Address, and Telephone

4. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card session variables and multiple FlexCards
B) Using card filter and multiple FlexCards
C) Using card filter and a single FlexCard with multiple flyouts
D) Using card session variables and a single FlexCard with multiple flyouts

5. A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

A) Radio Group, DataRaptor Post Action, and Email Action
B) Edit Block, DataRaptor Post Action, and Messaging Action
C) Radio Group, Remote Action, and Messaging Action
D) Multi-Select, Remote Action, and Email Action

Solutions: