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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Safety, Security, and Warranty Procedures | - Warranty and service policies
|
| Topic 2: Maintenance and Repair Procedures | - Component replacement procedures
|
| Topic 3: HP Desktop, Workstation, and Notebook Hardware Fundamentals | - Peripheral devices and interfaces
|
| Topic 4: Diagnostics and Troubleshooting | - Hardware diagnostics
|
| Topic 5: Workstation and Notebook Specific Topics | - Workstation performance features
|
| Topic 6: Installation, Configuration, and Deployment | - BIOS/UEFI configuration
|
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Question 1
What should you do if you find missing keys on a customer's keyboard?
A. Run the HP Insight Diagnostics tool.
B. Order the missing keys.
C. Replace the keyboard under warranty.
D. Explain that replacing the keys is not covered under warranty.
Question 2
An HP product carries a 3-3-3 warranty. What does this mean?
A. The product carries a nine year warranty on all parts, labor, and updates.
B. The product carries a 3 year parts, labor, and onsite service warranty.
C. The product carries an advanced replacement warranty.
D. The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
Question 3
You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?
A. Check the disabled memory slot in BIOS.
B. Check the disabled memory hole in the system BIOS.
C. Determine the amount of shared video memory.
D. Verify that no third-party memory is installed.
Question 4
A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?
A. Replace the hard drive.
B. Enable boot logging.
C. Analyze the win.ini file.
D. Restore the factory image.
Question 5
Which first step does HP recommend that you take to resolve compatibility and performance issues?
A. Update the BIOS.
B. Replace the hard drive.
C. Replace the system board.
D. Update HP software.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |




