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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) RETAIN User ID
B) IBM Intranet User ID
C) Lotus Notes User ID
D) Windows Log-in ID

2. What is the IBM Support Assistant tool?

A) an IBM site where customer is able to download software products
B) an IBM tool that helps customers resolve issues with IBM software products
C) an IBM tool for customer entitlement process
D) an IBM internal tool to open an Enhancement Request

3. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within two hours
B) within one hour
C) within five hours
D) the best endeavors

4. How can a CRF be changed when incorrect/missing information is found?

A) Contact the Duty Manager to change the CRF.
B) Everyone can change a CRF using CCWIN.
C) Contact the CRF owner and have them change the CRF.
D) Everyone can change a CRF using RETAIN.

Solutions: