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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
| HP Managed Print Specialist Select Scope | - Key features of HP Managed Print solutions - HP MPS Select (A4) portfolio overview |
| Sales and Consultative Skills | - Contractual selling and value articulation - Consultative selling techniques for print solutions |
| Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
HP Managed Print Specialist Select 2019 Sample Questions:
1. Why would you create a plan to refresh the customer's fleet?
A) to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)
B) for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)
C) to get a bigger contract and win more money through better margins
D) to show that you care about their business and that you represent the best company for the job
2. What is the goal of the fleet development plan?
A) to move the customer from old printers to new ones and lock them in a 3-5 year contract
B) to solve customer pain points
C) to have a completely centralized set of printers in a print room for easy management and lower TCO
D) to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
3. Which pain points can occur due to having locally connected devices?
A) no remote management, fewer features, and a higher cost per page
B) no security, no remote management, and fewer features
C) no security, high remote management, and the ability to use HP Private Print 4.0
D) no HP JetAdvantage Security Manager but a lower CCP
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B |




